POLICIES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
REFUND POLICY
All sales are final and non-refundable.
RETURN POLICY
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Any item returned must be exchanged for another item. In the case where the value of the item returned is less than the value of the item it is exchanged for, the difference must be paid upon exchange.
To start a return, you can contact us at youphoriagy@gmail.com.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at youphoriagy@gmail.com.
EXCHANGE POLICY
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, the ordered item will be made available to you.
FREQUENTLY ASKED QUESTIONS
What is the body butter shelf life?
Since there is no water in our body butter formulas there is little room for bacteria growth. The approximate expiry date is 8 months to 1 year from opening.
Why did my body butter melt?
All of our body butters are made with Shea butter that are melted and then whipped to achieve the fluffy and soft consistency. Unfortunately, we live in a warmer climate so there is a chance your body butter may melt. The skin benefits are still active and the body butter is still usable. If it is liquid please place the body butter in the fridge for 1-2 hours for it to re-solidify.
What is the body scrub shelf life?
Although the body scrub does not contain water, it will be in contact with water. There is a preservative present which can preserve the body scrub for 6-8 months.
I have a question about my order, how do I get into contact?
Please don’t hesitate to Call or Message +592-680-2125 or Email youphoriagy@gmail.com for ANY inquiries.